In today’s world, the Market has been matured enough to be Industry and process specific. There are various shifts from the Initial days of Business process which are relatively simple. Customers expect Business providers to deliver First class Operations to improve Functional efficiencies.
BPO is a sub-division of Outsourcing which involves the Contract of Functionalities and Responsibilities of a specific Business Operation. Initially, it was associated with the Manufacturing Companies.
BPO is generally divided into Back Office Outsourcing and Front Office Outsourcing. Back Office Outsourcing includes the functionalities like HR, Finance and Accounting where as Front office Outsourcing includes Customer related services.
BPO process which is contracted from outside a Company’s Country is known as Offshore Outsourcing. BPO process which is contracted from a Neighboring Country is called Nearshore Outsourcing.
Commonly, These BPO Processes are IT based and referred to as ITES BPO. The two sub-segments of BPO Industry are Knowledge Process Outsourcing and Legal Process Outsourcing.
Benefits of Business Process Outsourcing Services:
Improve the Productivity
Utilization of resources
Help you to focus on the Core part of the Business
Improves HR Functionalities
Increase the Standard
Risk management is the major drawback with BPO’s. For example, Outsourcing the Information System of our Clients may cause security related risks from Communication and security perspectives.
For instance, Security of European Countries’ data are more difficult to maintain while it is accessed for Countries like India from Knowledge perspective and diverse in attitude of the employees. Hence, Threats must be managed in a well-defined manner to achieve the Benefits which results in maximizing the revenue.
Various fields that can be outsourced:
HR and Payroll
Debt and Finance
BPO Services and Quality Call Monitoring
Development and other software related services
Retail and telecommunication
Call Monitoring is the Task of Monitoring the Customer’s Issues. Customers contact the Call center professionals regarding their Issues. Call center professionals accept their Complaints and forward it to the respective technicians.
Initially, Business group has the facility to solve the Customer’s Query by Level 0 Support. That is prior registering the Complaints; Companies provide the Facility called Level 0 support through the FAQs and Study guides of the Products. Customers can go through the Guidance and tries to rectify by themselves. If that Option didn’t work out, they can register their Complaints.
To know more about Call Monitoring and Call Monitoring Services, visit: Call Quality Monitoring
See also: BPO Companies in India